Delivery Info & Rates
Delivery Information and prices:
Second class Recorded delivery (2-3 days): £4.00 - FREE with orders over £40.00
Special delivery (1-3 days): £7.00 - FREE with orders over £60.00
Europe (3-9 days): £11.00
International (1-3 weeks): £14.00
Late and lost delays
Items cannot be replaced before they are classified as lost items by the Royal Mail services. That is 20 working days for UK and 30 working days for international deliveries after the dispatch date.
If the parcel has been tracked as being delivered but not received by the customer you will need to obtain a proof of delivery certificate from the Royal Mail by completing their signature request form. (This may happen if you have provided us with your work address, where a colleague within your company or someone else has signed for.)
Please note that we cannot refund or replace items that are tracked as being delivered. For such reasons we recommend that you provide us with your home address for all deliveries.