FAQS

Browse through our products and collections. When you have found the product you would like to buy, and have selected the correct size and desired colour if relevant to your product, then simply click on ADD TO BAG. If you would like to purchase more products follow the same easy step. When you are finished and want to proceed with checkout click on PAY SECURELY NOW. You can also click on your Shopping Bag icon located on the top right to view your products and to proceed with checkout.

An automated confirmation email will be sent to you as the order is being processed.

You will receive an email when your order has been dispatched.

You will need to email sales@hrmallett.force9.co.uk within 24 hours after placing an order. Please note that, as we aim to process your order as soon as possible, if the order has already been processed we may not be able to cancel it. In this case you would be required to follow our returns and refunds procedure.

Yes, we ship internationally.

  • Second class Recorded delivery (2-3 days): £4.00 - FREE with orders over £40.00
  • Special delivery (1-3 days): £7.00 - FREE with orders over £60.00
  • Europe (3-9 days): £11.00
  • International (1-3 weeks): £14.00

Please contact us on sales@hrmallett.force9.co.uk and we will have a look into this matter and get back to you as soon as possible.

Although we try our best to get your orders correct each time, if we have sent you an incorrect item please contact us on sales@hrmallett.force9.co.uk with your name, contact details and product description and we will advise you on how to return the item to us.

Yes we do. Please refer to our Returns & Refunds page for exclusions and further details.

Please refer to our Return and Refunds section for full details.

We try our very best to deliver most orders within 7 working day. Sometimes it can take a little bit longer. Delivery time for orders outside the UK will take longer. Please refer to our Delivery Info & Rates page for further details.

We use Royal Mail to send out all orders. A signature is required upon receipt as all goods are sent with recorded delivery.